Data Engineer Team Chatbot

At a glance

Do you want to bring banking as we know it to the next level and contribute to the biggest digital revolution in history? Do you like to work with (text) data and bring value to our customers? Then we are looking for you!

Your job

In this team within ABN AMRO Bank, we are looking for the next data engineer that can help us help our customer even better. The team that is looking for their next colleague is looking at how tools and analysis can make our chatbot Anna find the right answer to the customer’s question. By looking for innovative solutions we want to help team members with less technical knowledge to improve dialog, reaction and find gaps in Anna’s knowledge.

Working environment

ABN AMRO is becoming more and more a digital bank where customers are enabled to do simple banking activities themselves. Our employees are experienced and knowledgeable advisors who can help customers with more complex questions. ABN AMRO's chatbot(s) are aiming to resolve simple questions from customers that need support. This way these questions will also be answered quickly and 24hrs per day in a customer friendly way. At the moment we support a Chatbot for retail and commercial customers and a Chatbot for internal employees. The Retail Chatbot is rapidly growing in number of users and resolved questions. Creating more customer focussed Chatbots is part of our roadmap.

Team Chatbot is therefore part of the Customer Interaction domain of ABN AMRO. You will be working together with your colleagues in an Agile team in a dynamic and international atmosphere, with plenty of room for fun. We are okay with making mistakes, as long as we learn from them. With ABN AMRO, we are at the frontier of a major digital revolution, so take your chance and come and play the game with us!

Your profile

• Minimum of 3 years of experience in a professional IT environment (you encountered GIT, CICD, OOP, unit testing, REST, SQL/NoSQL, docker);
• Able to effectively communicate (in written and spoken English) about your analyses and results;
• Strong analytical and programming skills with Python, (pre)processing, and data handling (Think Pandas, NumPy, SciPy etc.);
• Data engineers toolkit: databricks / azure data services / kafka;
• Experience with a cloud environment (Azure);
• Pro-active, curious attitude and an excellent team player;
• Ability to independently take ownership over epics and communicate with stakeholders;

Nice to have:
• Experience with a chatbot tool like IBM Watson, Dialog flow etc;

We are offering

We are offering

• The opportunity to be the best you can be, work flexible hours and lots of room to grow both personally and professionally
• The opportunity to pro-actively work on your vitality and fitness
• A salary ranging from EUR 50,000 to 67,500 per month based on a 36-hour workweek
• A supplementary benefit budget of 11%, which you can spend on additional fringe benefits
• A personal development budget of EUR 1.000 per year
• An annual public transportation pass or travel budget, depending on the function
• A solid pension plan

Interested?

For more information please contact Igor Lacik, Chapter Lead Data Cognition, via igor.lacik@nl.abnamro.com.