Business Analyst

Deze vacature is niet meer vacant

The opportunity

Working at the Tribe Assisted Channels means working in a dynamic cross-border (Netherlands & Belgium) environment. Our purpose is: “We are passionate about our employees so they can delight our customers.” With thousands of employees using our services every day, we are responsible for stable, secure, user-friendly and innovative tooling for our employees in all assisted channels. We ensure that our customers and employees always have the best experience supported by one generic (united) assisted channels toolkit. From UX designer to IT engineer, we all work towards the same goal. We are always looking for good Business Analysts (at ING, we call them Customer Journey Experts (CJEs)) and envision to make sure that every CJE lands at the best squad of his/her development. Rest assured that you will always work on cool stuff for our client-facing colleagues! Based on our thorough understanding of the needs of the business and the technical possibilities, we translate the requirements into proposed solutions and make sure IT-development can be properly done. For this specific global role, we require you to be a state-of-the-art business refiner, with extensive experience in an international bus-dev-ops development.And, ideally, you already have affinity and/or experience with data stewardship.

Role and responsibilities

  • Representing the voice of the customer, by ensuring all needs are clarified.

  • Validating and evaluating that delivered Features and Stories are according to expectations.

  • Creating the requirements for the solution to be developed, based on your thorough understanding of business needs and technical possibilities.

  • Initiating new Epics, Features and Stories.

  • Proactively collaborating with other squads and developing enhancements in order to improve our business refinement process and deliverables.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

  • You possess a Master’s degree with at least 3 year's relevant experience in Business-2-IT delivery.

  • You are as passionate as we are about our tribe’s purpose.

  • You have a talent for taking it on and making it happen, enthusiasm for helping others to be successful and proactive to be always a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast-changing and complex environment.

  • Your analytical skills are top of the bill and you are driven by data rather than gut feeling (and able to proof this).

  • You thrive in a (complex) IT environment, but are customer focused and understand that employee engagement and experience have a direct impact on the customer experience.

  • You are capable of translating customer and/or employee journeys into specific processes, requirements and user stories.

  • You have the skills (and understand the need) to design smart building blocks – to identify where our generic tooling can optimally service different kinds of user groups without building multiple versions of the same tooling.

  • You have excellent agile delivery skills with a hand on approach.

  • You are able to navigate seamlessly in an international stakeholder field.

  • You are able to influence others and create trust to move towards a common goal.

  • You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions.

  • You are fluent in English as well as in Dutch, both written and spoken.

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find o ut more about our employment conditions at

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster


If your are ready to apply, please upload your CV and motivation letter by clicking the “Apply” button. We look forward to meeting you!

About u s

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s poss ible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING . Join us. Apply today.

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

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