Senior Compliance Officer Quality Assurance and Monitoring

Deze vacature is niet meer vacant

Job type: full time, 40 hours

The opportunity

As Senior Compliance Officer Quality Assurance and Monitoring (CQAM) you play an important role in the Quality Assurance and Monitoring activities for ING's Challengers & Growth markets (C&G).

As the senior in the team you take the lead in executing CQAM activities and you provide expert guidance to the other team members and to the C&G country QA teams.
Within the C&G domains, the main activities of the team are i) to perform thematic and process reviews ii) to perform continuous QA on certain key topics iii) to perform compliance framework reviews; iv) to perform oversight on country Key Control Testing (KCT) and QA activities. Besides this you and the team have an important role in ensuring a feedback loop between the team and the other C&G Risk teams.

In this role you will report to the Head of CQAM for C&G. The C&G CQAM team will consist of 6 FTE.

Roles and responsibilities

  • You will contribute to the drafting and finalization of the Annual QA Plan for C&G QA and monitoring team.

  • You will be responsible for the execution and completion of the Annual QA Plan.

  • You will perform quality assurance activities via i) performing continuous QA on key risk activities; ii) performing thematic and process reviews for Compliance topics prioritized by Group and Business line Compliance teams; iii) performing compliance framework reviews; iv) performing oversight on country KCT and QA activities.

  • You support the Head of C&G CQAM in bringing the C&G and CQAM team as well as the country C&G QA teams to the next quality level.

  • You are a content matter expert and decision maker responsible for taking final decisions on Quality Assurance and Monitoring outcomes.

  • You support the Head of C&G CQAM by preparing consolidated reporting on the findings of the team.

  • You contribute to the further development and improvement of ING’s procedures and methodologies in the area of QA.

  • In your role as content matter expert you ensure a feedback loop between your QA team and the country QA and Monitoring teams, ensuring that suggested improvements from the local level are heard by your team and vice versa.

  • You will perform analysis of the country and C&G QA reports and identify key areas of Compliance risk and facilitate root cause analysis and knowledge sharing among the QA teams.

  • You will contribute to reporting of the key activities of the QA team to the relevant Retail and C&G Committee meetings.

  • You will work closely with the Corporate Compliance QA team in matters related to QA framework and methodologies.

How to succeed

  • You have excellent stakeholder management and influencing skills;

  • You have the ability to apply the latest guidance with respect to Quality Assurance and Monitoring, while maintaining a risk-based approach.

  • You are an energetic, motivating person who can work as part of a multidisciplinary team;

  • You work independently, think and act out of the box and take accountability;

  • You are a team player, you trust others and can be trusted;

  • You stimulate cross-border interaction and alignment;

  • You give and ask constructive feedback;

  • You inspire, motivate and help others to succeed;

  • Furthermore, you adhere to the ING values and it is evident for you that your behavior is fully aligned with these values. You are also prepared to take the Banker's Oath. For more information, please visit

Your technical skills and track record

  • You are a seasoned experienced senior manager with > 5 years of relevant experience;

  • You have relevant in-depth expertise and knowledge of the Compliance risk verticals (e.g. Organisational and Market conduct, FCC);

  • Prior experience in a Quality Assurance and/or monitoring related role is preferred;

  • You have experience either at corporate level or operating unit level;

  • You have an university degree or equivalent;

  • You have an excellent level of English (verbal/written);

  • You have excellent collaboration skills and ability to work across functional and geographic lines;

  • You are firm when needed and show flexibility when possible;

  • You have good analytical skills and sound judgement.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster


Contact Liselotte Kloppenburg of the recruitment team ( ) for more information about this role. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

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