Data Management Expert (Customer Journey Advanced)

Deze vacature is niet meer vacant

As an industry-leading bank, ING is redefining banking
There has never been a more interesting time to work at ING. Our huge source of customer data provides extremely valuable information. Adhering to regulatory requirements, we use that information to make a real difference for our customers, empowering them to stay a step ahead financially, in life and in business. Data helps us to develop products that are optimally tailored to customer needs, to make the right business decisions and to drive innovation.

Setting the standards for worldwide data governance

ING is rapidly transforming from a traditional bank into a next-generation digital bank, where everything revolves around data and smart data intelligence. The gathering, usage and governance of data is of the highest importance for a data driven culture – a cornerstone in our transformation. We are building a well-governed data lake that ensures data availability, common understanding of business terms, data quality is measured, and issues are remediated, data is traceable and controlled in line with regulations: an ambitious implementation based on leading technology. It is not only about data: we deliver trust, respect, commitment and reliability. People empowering people with qualitative data products.

We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. ING is a bank where we value respect, trust, honesty and responsibility. Is sustainability, caring for others and thinking ahead all part of your DNA? Do you want to make a difference for our customers thanks to our agile way of working? (see ). If so, this might well be the opportunity within ING you’re looking for.

The tribe Data Management NL
Together with data owners and data stewards in the organisation, we ensure that data is defined, can be easily exchanged, the data quality is monitored, and the data lake is set up according to security and privacy standards. We capture data from all business lines, prepare, process and deliver the data on need-to-know basis to important users like Finance, Risk, Investments, Mortgages, Analytics, ING Group and more. Our teams (squads) are located in The Netherlands and Romania and are working closely together with the Belgium Data Management tribe.

Your role & work environment

We are looking for an enthusiastic Data Management Expert with knowledge of and experience in this field to join the tribe Data Management. The tribe consists of several multidisciplinary and multicultural teams (squads) that are headed by a Product Owner and powered by Data Management Expert and DevOps Engineers. With your squad, you will be based in Amsterdam. You will collaborate with stakeholders in Amsterdam and with stakeholders from other locations: Brussels, Leeuwarden and Bucharest.

An overview of your responsibilities:

  • Together with stakeholders from other tribes, you determine the requirements regarding data quality, data privacy and other relevant aspects.
  • You align with the business stakeholders in the full data value chain from source (System of Record) to the data users on the scope of the data that needs to be delivered.
  • You are the subject matter expert towards the data sourcing squads regarding data delivery (data profiling, data mapping, analysis and data governance).
  • Jointly with the sourcing squads and stakeholders, you determine the meaning of the data. These business terms are aligned with the descriptions provided by the sourcing squads and aligned with the “ING Esperanto”, which is the model ING uses for data definitions and physical translations.
  • You draw up conceptional, logical, and dimensional data models and you are a sparring partner for engineers for the translation of these models to the physical model.
  • You administrate the models, data definitions, privacy classifications and data quality rules in the data dictionary and you maintain those as part of metadata management in IGC (Infosphere Governance Catalogue, IBM).
  • You test the data and you safeguard the consistency and quality of the data in the data lake.
  • You facilitate and play an active role in cross-border data management workshops with stakeholders (Data Stewards, data users, analysts, engineers, etc.) to help the organisation become more data minded.
  • Together with the stakeholders you gather requirements for automation of our software processes and you effectively communicate this to the engineers
  • You pro-actively participate in the incident management process of the squad, meaning aligning with the stakeholders on what is the issue, defining the priority together with the Product Owner and together with the engineers find a sustainable solution for resolution of the issue
  • You align with the architects on the data lake design and ensure the implementation of new solutions is done according to the data lake target architecture
  • You guide and coach other experts in structuring and documenting the analyst work, maintaining the overview and alignment with priorities.

We are looking for

An energetic and driven Data Management Expert with a passion for and a strong understanding of the challenges that come with data. A flexible and inspirational professional who feels at ease in a cross-border culture. A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

Your profile and skills

  • Affinity with data.
  • Experience with data analysis (SQL) on expert level
  • Knowledge of and experience in data management, data modelling (dimensional) and data warehouse technology
  • Experience in data governance (data definitions, data quality and data lineage)
  • Strong conceptual and analytical skill to make the right modelling choices
  • Knowledge of and experience in the banking sector
  • Excellent communication skills, both verbally and in writing, to be able to align with various stakeholders
  • Excellent command in English (verbal and in writing)
  • Enthusiastic personality and inclusive mindset, advocate of the “ING Orange Code”
  • Team Player with focus on delivery through collaboration
  • A connection with the Agile way of working in multidisciplinary teams
  • Master’s or bachelor degree

We offer you

A job from 36 to 40 hours and a unique offer that fits in with the times of today. We take into account your home situation and your ambitions and help you to balance work and private life. Discover yourself our employment conditions.

To give you an idea, we will tell you about the benefits of working at ING:

  • A salary tailored to your qualities and experience
  • Flexible working hours and the possibility to work from home
  • A reimbursement for travel expenses
  • 24 vacation days with a 36-hour working week. If you work 40 hours a week, you will receive 27 vacation days
  • 1,5 days of paid leave per year to celebrate those (religious or non-religious) holidays that are important to you, plus 2 collective days off per year as agreed in our collective labour agreement.
  • A pension scheme
  • 13th month salary
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • 8% Holiday payment
  • Personal growth and challenging work with endless possibilities to realise your ambitions
  • An informal and inclusive working environment with innovative colleagues
  • Progressive way of working according to the Agile method, so that new ideas come to life


If you have any questions, please reach out to the recruiter that is linked to this vacancy. Are you already sure that you are the Data Management Expert that the Tribe Data Management NL is looking for? Please apply with your resume and remember to include your motivation. We would love to hear from you!

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

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