Data Quality Officer (Customer Journey Competent)

Deze vacature is niet meer vacant

ING is redefining banking. What about you?

There has never been a more interesting time to work at ING. We at ING are pioneers. Our end goal is to unite ING and to achieve a single and best-in-class experience for all customers worldwide. We decided to build a leading European banking platform first, starting with two of our home markets: Belgium and the Netherlands. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that! ING is a bank where we value respect, trust, honesty and responsibility. Is sustainability, caring for others and thinking ahead all part of your DNA? Do you want to make a difference for our customers thanks to our agile way of working? (see ). If so, this might well be the opportunity within ING you’re looking for.

Setting the standards for worldwide data governance

ING is rapidly transforming from a traditional bank into a next-generation digital bank, where everything revolves around data and smart data intelligence. The gathering, usage and governance of data is of the highest importance for a data driven culture – a cornerstone in our transformation. We are building a well-governed data lake that ensures data availability, common understanding of business terms, data quality is measured and issues are remediated, data is traceable and controlled in line with regulations: an ambitious implementation based on leading technology. It is not only about data: we deliver trust, respect, commitment and reliability. People empowering people with qualitative data products.

The Team

You will be part of the Data Management tribe in the Netherlands, closely working together with the Belgium Data Management tribe. Together with data owners and data stewards in the organisation, we ensure that data is defined, can be easily exchanged, the data quality is monitored, and the data lake is set up according to security and privacy standards. We provide the data on need to know basis to important users like Finance, Risk, Investments, Mortgages, Analytics, ING Group and more. Our teams (squads) are located in The Netherlands and Romania.

For our CDO Office squad, which supports our Chief Data Officer, we are looking for an enthusiastic Data Quality Officer with a passion for data, knowledge, and who has experience in data management, and will help us ensure that our data lake is optimally aligned with business requirements and terminology.

Your key responsibilities

  • Collaborate closely with business and IT stakeholders in order to gather their data governance requirements, to understand their data, their (meta) data needs and business context.
  • Work on the data governance strategy and roadmap, aligned with the Chief Data Officer.
  • Set requirements for data quality, data lineage and other relevant aspects for business terms and data assets.
  • Initiate data management improvements, set data quality, data issue remediation guidelines and standards.
  • Develop and implement data quality framework , policies and standards and monitor and control the data governance framework, policy and standards.
  • Collaborate with the Metadata Modeler, Data Lineage-, Data Definitions and Data Governance Officer in order to improve the current way of working.
  • Guide and coach others in the field of data management, such as data stewards in the business domains, and encourages the organisation to become ‘data minded’.
  • Support CDO in the data councils.
  • Define and report on indicators of performance and quality metrics
  • Define long term meta data strategy and capabilities.

We are looking for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead . In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems. You have a passion for data, sense for accuracy and walk the talk.

Furthermore, you should have:

  • Deep knowledge of and expertise on data governance, quality frameworks, policies and standards
  • Good understanding of business and technology issues related to management of information assets
  • Knowledge of data management related regulatory requirements (such as GDPR, BCBS239)
  • Broad knowledge and deep practical experience with data quality, data lineage, data security, data privacy, data life-cycle management, data issue remediation and other data-governance practices
  • Knowledge and experience with (meta) data modelling techniques and the development of conceptual, logical and dimensional data models and the safeguarding of their interdependence
  • Strong conceptual and analytical skill to make the right modelling choices
  • Excellent communication skills, both verbally and in writing, to be able to align with various stakeholders
  • Excellent command of English in word and writing to define business terms
  • An enthusiastic personality and inclusive mindset
  • A connection with the Agile way of working in multidisciplinary teams
  • Experience in the financial services industry

We offer you

A job from 36 to 40 hours and a unique offer that fits in with the times of today. We take into account your home situation and your ambitions and help you to balance work and private life. Discover yourself our employment conditions.

To give you an idea, we will tell you about the benefits of working at ING:

  • A salary tailored to your qualities and experience
  • Flexible working hours and the possibility to work from home
  • A reimbursement for travel expenses
  • 24 vacation days with a 36-hour working week. If you work 40 hours a week, you will receive 27 vacation days
  • 1,5 days of paid leave per year to celebrate those (religious or non-religious) holidays that are important to you, plus 2 collective days off per year as agreed in our collective labour agreement.
  • A pension scheme
  • 13th month salary
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • 8% Holiday payment
  • Personal growth and challenging work with endless possibilities to realise your ambitions
  • An informal and inclusive working environment with innovative colleagues
  • Progressive way of working according to the Agile method, so that new ideas come to life


If you have any questions, please reach out to the recruiter that is linked to this vacancy. Are you already sure that you are the Data Quality Officer that the Tribe Data Management NL is looking for? Please apply with your resume and remember to include your motivation. We would love to hear from you!

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

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