Operations Process Specialist

Role and responsibilities

Key in the ambition of ING Client Services is that clients will enjoy an effortless and predictable service that meets their expectations in all the countries where we operate. As a Financial Markets Specialist Support Officer you have the knowledge and experience in customer services and the financial industry to deliver services “first time right” to our clients.

You will be expected to pro-actively address potential problems and take ownership of client questions. You will interact regularly with Financial Markets Sales colleagues to ensure clients receive optimal operational support and care.

Your key responsibilities will include:

• Resolve client queries relating to financial markets products and services. Asset classes and services covered include: FXMM, Interest Rate Derivatives, Fixed Income, Collateral Margining, Clearing and Regulatory Services, Client Account Maintenance, Claims Services
• Execute payments, match trade confirmations, negotiate daily collateral margin amounts and resolve late or incorrect payments
• Monitor the progress of client queries when these are passed onto second line support
• Collaborate with FM Sales and internal and external stakeholders on client problems and needs
• Implement new processes or services

Your Work Environment

You will work in the dynamic and international world of Financial Markets and will focus on Client Services Operations. Although you will need to complete daily tasks individually, the team relies heavily on each other to ensure all problems and tasks are completed in a timely fashion. Within the Center of Excellence you will also be working in close contact with the Brussels and Manila-based FMSS team s in order to ensure uniformity in our approach to servicing clients.

How to succeed

Within the Financial Markets Specialist Support team, we want to create a culture of ownership and responsibility, as well as trust and respect between colleagues and clients. We expect our team to collaborate together to support our clients’ needs. While we’re looking for team members in particular with a background in Finance, Economics, or other technical trade, if you have an interest in financial markets and customer service, we’d like to meet you! Are you someone who enjoys working in an internationally and culturally diverse team servicing a global client base? If the answer is “yes,” then come join us!

Furthermore, you are/have:

• Fluent in English (Level C2) and Dutch (one other European language would be a plus)
• Current residency in the Netherlands is required
• 1-3 years’ relevant working experience within the Financial Services industry generally or, preferably, in Financial/Capital Markets specifically
• Educational Background in Finance, Economics, or other technical trade
• Proven ability to participate in change activities on an operational, commercial, and IT level
• Proven affinity towards client services and support
• Knowledge of Financial Markets products, services, and regulatory environment (specific to the European region) is a plus

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here .

The benefits of working with us at ING include:

• We offer a gross base salary from € 3400 to € 4900 (monthly based on 36 hours per week)
• 13th month
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• 24-27 vacation days depending on your weekly hours
• Pension scheme
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

Want to apply directly?

Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!