Customer Journey Expert – Tribe Payments Processing Area

ING

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

Arbeidsvoorwaarden: Marktconform

Solliciteren

For the Tribe Payments, we are looking for a Customer Journey Expert within our Processing Area. We are either looking for somebody with a more technical business analyst background who wants to grow to a Customer Journey Expert role or a person who has Payment product knowledge and is a strategic thinker.

Your role:

As Customer Journey Experts (CJE) you have end-to-end responsibility for the development, management, harmonization and phasing out of commercial products and services with a view to achieving an optimum customer experience.

Your work environment:

Wholesale Banking Tribe Payments works conform Agile-principles in self-organizing teams. Important aspects in this way of working are initiative, flexibility, continuous development, continuous improvement, collaboration and active and positive collaboration within your team and with other teams.

Within the Processing Area we are responsible for the core range of Payments products including Credit Transfers (Domestic and SEPA), International Payments , Direct Debits (Domestic and SEPA) and Instant Payments.

You will work most of your time in a multidisciplinary business & IT squad to achieve the Area and squad's purpose. You are also a member of a Chapter where you work on your craftsmanship.

Your key CJE responsibilities :

  • You are representing the voice of the customer and focus on continuously improving the journeys we are offering to ensure seamless customer experience in the full customer journey from pre sales to onboarding to in life;
  • You apply your experience to define the strategy of your product according to market developments and client's journeys translating the strategy into clear and innovating solutions and actions
  • You support sales in their sales to clients by providing them with product and marketing materials, working together on received RFP’s, join Sales with visiting clients
  • You work with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies.
  • You support the development, implementation and communication of the roadmap
  • You define business requirements for the development of products and services You apply your experience in supporting to build and manage the products with an end-to-end mindset, including the needed COPAF design

Who are you?

Experience/knowledge

  • Bachelor or Master degree / level
  • Minimal 3-5 years of experience in a Payments Domain
  • Good understanding of client needs, digitization and open banking, bridging IT and business
  • Experience i n the areas of marketing, product management, channel and process optimisation
  • Experience in working in an Agile/Scrum team is an advantage
  • Hands-on and willing to work closely with the Developers and Operations specialists

Skills

  • Strong Communication Skills and excellent team player
  • Excellent in English, Dutch is an advantage

Competences

  • You are proactive, energetic, creative and an out-of-the box thinker who likes to work in a multidisciplinary team in an agile environment and who can also work independently and take accountability.
  • You stimulate cross-border interaction and alignment between people, Tribes, Squads, Chapters, Sales and Service organization.
  • You give and ask for constructive feedback.
  • You are Internationally oriented and easily work in a multicultural environment


What do we offer you?

  • Working in an innovative, dynamic and international environment.
  • Excellent salary and good secondary benefits within job grade 11 to 12 depending on your background and experience
  • 36 or 40 hour working week
  • The opportunity to further expand your knowledge, through trainings etc.
  • Working in an open and honest business culture

Are you interested?

Apply online, we are looking forward to receiving your CV and motivation. In your motivation please make clear which role has your preference.

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

Arbeidsvoorwaarden: Marktconform

Solliciteren

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