Senior Compliance Officer Symphony


Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

Arbeidsvoorwaarden: Marktconform


At ING we are on our way to achieving ambitious plans and it's our people who will help us get there; who take it on, make it happen and are always a step ahead.

In line with this vision, we are looking for champions to deliver our strategy and redefine ING’s protection business making us the "go-to place for financial needs”.

The Vision

We believe in creating simple, personalised and transparent solutions that enable our customers to stay a step ahead in life and business. For protection this means stepping away from traditional insurance to predictive, personalised protection and services that match the life stage needs of our customers.

To digitally deliver this ING has entered into a Joint Venture with AXA, a global Insurance partner. Together we will shape the market, building a scalable international platform that unifies multiple markets, creating one ecosystem of protection propositions and experiences across Life and Non-life products.

We aim to crack the market - insurance has a low trust level and only <0.1% of customers across Europe are served via digital bancassurance. Are you a dynamic talent ready to crack the market and deliver a greenfield business model with No.1 NPS service? If so, join our inspiring international agile team to create the future.

To inspire you for the road ahead – some of the challenges we face are:

  • Building a newly formed central Joint Venture that becomes one organization and delivers on the strategy to all international markets
  • Creating market disruption - through intuitive design that delivers PIRS (personal, instant, relative and seamless) processes for hyper customer centricity
  • Building an ecosystem of Living, Mobility, Wellness propositions and services that deliver forward looking protection, keeping ING customers one step ahead
  • Working agile – creating open workflows focused on impact and execution that drives customer satisfaction and commercial success
  • Translating our combined data into valuable business insights and international customer needs – to drive fast flow work models for central and BU’s to deliver on
  • Integrating into Business Units and on-boarding new ING entities
  • Aligning with HO’s whilst retaining a ‘greenfield’ approach to market

Your role in the team:

To effectively advise, challenge and assist the Compliance functions within the Challenger and Growth markets (C&GM), as well as support the Head of C&GM Compliance, the Senior Compliance Officer for Symphony must develop a clear understanding of the business practices and strategy in Symphony. The Senior Compliance Officer must act within the scope of the ING Group Compliance Charter and Framework and must review and continually assess and improve the effectiveness of the compliance risk management framework throughout the Symphony countries.

Your key responsibilities:

As Symphony Senior Compliance Officer you are responsible for:

  • Instructing Management and employees on compliance-related requirements to ensure that they act in accordance with laws, regulations and ING risk appetite as defined in ING Policies, including keeping them informed on developments in the compliance area. In line with ING Values, the Compliance RM function deepens the culture of compliance by enabling the business to act with integrity;
  • Creating awareness of risks to reputation and integrity and the consequences of external legislation and regulations;
  • Supporting the Head of Compliance C&GM and advising Senior Management on how to limit the risks to reputation and integrity by assisting Senior Management, who maintains primary responsibility, in translating the relevant legislation and regulations into rules and controls governing the internal business operations;
  • Advising, challenging and assisting the Compliance functions within the business units of C&GM on the implementation and application of the relevant rules and controls to ensure compliance with legislation, regulations and ING Compliance policies.
  • Independently assessing and monitoring the realization risk mitigation activities and remediation plans;
  • Fostering the creation of a sense of responsibility for preventing and limiting risks by adapting the internal business operations and monitoring the realization of plans;
  • Creating awareness and providing training and education.

Key activities that you will perform

  • Work with Management, Legal and other risk functions to provide business-relevant reporting and advising on compliance risks and related matters to Management, hierarchical and functional line;
  • Report information that Management needs to know, including information on key compliance risk issues, monitoring results, emerging trends, status of policy embedding, lessons learned and any other relevant or necessary information;
  • Ensure reports are accurate, complete and on time as well as adhere to ING standards;
  • Develop lessons learned to ensure the business learns from incidents and implement controls to prevent future occurrences;
  • Keep accurate records of reported material compliance incidents;
  • Maintain and index a wide range of compliance and relevant corporate documentation for quick and accurate storage and retrieval;
  • Escalate to hierarchical and functional line when Management is not resolving an incident (appropriately) or compliance-related matter;
  • Foster the mutual functional relationship with the colleagues in Corporate Compliance Risk Management by open and transparent communication and follow up on requests.

We are looking for:

A Senior Compliance Officer with an entrepreneurial mindset who is motivated to work in and help shape a greenfield business.

Proven track record and competencies:

  • A minimum of 8-10 years of experience in Compliance Risk Management, including AML and Sanctions, within the banking industry;
  • A university degree or comparable experience and skills;
  • Detailed knowledge of ING Corporate Compliance Charter and Framework and all relevant policies
  • Detailed knowledge of IDD, insurance products and regulations
  • Ability to quickly analyze data/compliance processes/compliance practices, draw conclusions and make recommendations;
  • Ability to negotiate and convince stakeholders, including Senior Management;
  • Willingness and ability to travel abroad;
  • Team player able to challenge and sound board with other team members;
  • Ability to work independently;
  • Thorough understanding of compliance relevant legislation and regulations, international trends and industry developments;
  • Ability to work with ING tools and systems;
  • Possess a ‘can do’ approach, passion for the business, and drive for results.
  • Strong sense of accountability: delivers on promise, takes ownership, etc.;
  • Effective communication skills, ability to influence others and effectively advise, and provide information either written or orally in English;
  • Organizational skills and ability to coordinate, mobilize the necessary personnel to manage the workload, even under time pressure;
  • Sharp ability to identify and diagnose compliance related issues;
  • Strong decision-making skills;
  • Investigation and inspection skills;
  • Highly developed sense of integrity and ethics;
  • Ability to participate in and / or manage complex and cross-departmental and cross-functional projects.

Your work environment

You will be working in the central team of the joint venture - Symphony. You will work in close connection with the compliance and finance teams in the Challengers & Growth Markets, and with other global Lead roles at Headquarters from both ING as well AXA.

What we offer?

A huge challenge and great fun. This position does need your attention so full week. The role is graded at job scale 13. The work location is split between Amsterdam and Paris. Regular travel should be expected to the different Symphony countries.


You can apply for this position by submitting your English resume and letter of motivation to Suzanne Akten.

We look forward to welcoming you to the team

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

Arbeidsvoorwaarden: Marktconform


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