HBO work along Internship IT Marketing and Communication

Organisatie
ING
Opleidingsniveau
WO
Periode
Type
Werkstage
Vergoeding
Vakgebieden
Deze stage is niet meer vacant

Are you up for a challenge ? Then help us to get the MyWorkplace portal the ’Go To’ portal in case of Workplace related questions and work on the sustainability of the knowledge management process at Workplace Services

Our digital workplace services are Global which means all our content is available for each ING employee worldwide via our portal: MyWorkplace. MyWorkplace is the portal where employees can order or request our services or can find all the answers to their questions.

Knowing that digital workplace continuously changes, we need to work smarter, optimize the collaboration between Product Owners (in- & outside our Department/ Tribe), Communities, the IT Service Desk and us. And besides that, we need to translate the feedback we receive from our NPS survey into improvements, so our ING colleagues experience the best services. Therefor we need to create and optimize all kind of content by creating short .gif instructions and easy to consume content.

We want all Global ING employees to know MyWorkplace as the portal to go.

Who are we?

We are Workplace Services: the department that’s responsible for the delivery of IT-related workplace products and services to ING colleagues worldwide. Think computers, MS Teams, O365, and of course the support for all of these.


Are we looking for you?
We are looking for communications trainee who wants to learn the ropes in a diverse and dynamic setting and is creative in writing content, scripts (.gif, video instructions), helps our colleagues on the communication part and guiding colleagues and answering their questions on our internal community. But also picks up the phone and contact Global colleagues to improve our services.

You will be part of our small team for at least six months, starting in May/June 2022. You will be in charge of maintaining the current knowledge management process but also support us in creating gif. video instruction and getting our Workplace internal portal and communities (think gamification) on the road.

There will be lots of space to try out new ideas in how to make MyWorkplace more accessible/findable. Workplace Services is a uniquely ING department where no day is the same.

What you’ll be doing

  • Manage the knowledge management process and make it sustainable,

  • Ambassador of this process towards all our WPS Product Owners and other departments.

  • Use your communication skills to help our colleagues creating easy understandable content.

  • Manage the NPS (Net Promote Score) feedback

  • Checking our community on what’s going on there and act on it.

  • Create new initiatives to keep our MyWorkplace community visitors involved and enthusiastic (gamification is something to explore)

  • Co-write a newsletter for MyWorkplace every 4 weeks.

  • Helping to promote MyWorkplace and their communities.

Your profile

  • You are an HBO student in the field of journalism, communications, languages, or related studies

  • You have affinity with IT and the latest (cross media) technologies

  • You are independent, ambitious, and result-driven

  • You are proactive, pragmatic, and you enjoy coming up with new ideas

  • You work in an accurate and structured manner

  • You are an enthusiastic team player

  • You are fluent in both English and Dutch

What we offer

  • 32hours internship for at least six months

  • You will be part of a small enthusiastic and dedicated team

  • A dynamic, international environment where you can learn at a fast pace

  • A great chance to develop yourself as a content manager and learn about internal communications at a high level

  • Internship allowance

Stage informatie

Organisatie: Organisatie: ING

Opleidingsniveau: $stage.educationLevel.name}

Periode:

Type: Werkstage

Vergoeding:

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