Customer Journey Expert, Product Owner

ING

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: HBO/WO

Arbeidsvoorwaarden: Marktconform

Solliciteren

You will be a Customer Journey Expert with the role of Product Owner (PO) within a squad. As PO, you have end-to-end responsibility for the product backlog management and stakeholder management as well as the delivery and operationalization of product specific Epics, Stories and Delivery Sprints. You work within the team of the Central Product Owner (CPO) for an area. Within the Tribe we have four focus area’s which together we call the Digital Service Platform:

  • Monitoring by which we aim to analyse ING’s customer transactions for suspicious activity worldwide;
  • Screening by which we check transactions for suspicious behaviour prior to executing them;
  • Customer due diligence for natural persons where we screen and manage the risk profile of ING’s private individual customers;
  • Customer due diligence for companies where we screen and manage the risk profile of ING’s business customers.

We are looking for a PO for Customer Due Diligence ( CDD) for natural persons and a PO for CDD for companies.

You work closely with your CPO carry responsibility for the product vision, backlog management and stakeholder management within your squad. Team playing is key.

You will typically have 5-9 members in your squad working on the product. You work with and support other colleagues in your BussDevOps team to ensure the delivery of a great product to your customers. You manage the quads to deliver the product vision in a multidisciplinary environment where understanding of the IT solution is a must.

As a PO, you are a team player, leader, motivator andan expert with a track record in delivering and monitoring the product in a multidisciplinary, international team with complex objectives, operating in a fast-moving, challenging environment.

Together with your CPO, you will initiate and drives change, working closely with customers and key stakeholders on vision, strategy and the roadmap.

You are actively involved in the maintenance, development and realization of (new) products / services / functionalities for (end)users on the Global KYC Digital Service Platform. As an expert, you will deliver all the necessary business know-how and skills within the Squads to realise shared purpose, day by day.

As a PO, you also provide input for the roadmap of the CPO and initiate the Stories and Features for your Squad in a way that creates the highest business value to the Global KYC Digital Service Platform.

Overzicht functieomschrijving

As Product Owner (PO):

  • You support the CPO in the execution of the Tribe Goals;
  • You, create and communicate a Product vision and strategy for your Squad;
  • You solve impediments encountered in the development of the Product;
  • You maximize the value of product delivery through owning, ordering, prioritizing and communicating the Product Backlog, adhering to agreed boundaries set by the CPO on time budget and functionality;
  • You manage an prioritise the backlog of the Squad
  • You are actively involved in the creation of stories and features for your Squad;
  • You monitor the quality and performance of your Squad;
  • You work closely and proactively together with college’s to realize our goals;
  • You are responsible for the ‘what’ in a Squad, ensuring that functional and non-functional requirements are met for all stakeholders. Non-functional requirements include, but are not limited to: security, resilience, performance, contractual, legal and compliance requirements and obligations;
  • You will take the role of an end-consumer representative for the product and ensure that the end-consumer’s experience and compliance is recognized by the Squad.
  • You are able, together with the CPO, to approve the change and will, in case of an existing product, take care for further developing the product by initiating new Epics, Features and Stories;
  • You ensure alignment with other Squads that fall under the Central Product Owner (CPO) and the Tribe.

Your key responsibilities:

As Product Owner (PO):

  • You represent the voice of the customer, have a strong vision on how to attract consumers and focus on continuous improvement of the journeys ING offers;
  • You manage the backlog, prioritise to highest business value and monitor the outcome of your deliveries
  • You lead and inspire your Squad and foster collaboration in the Squad between business and IT
  • You support the development, implementation and communication of the Global KYC Digital Service Platform and its roadmap in your Squad.
  • You define business requirements for the development of products and services in the KYC scope and play a supporting role to your CPO in the QBR;
  • You are able to simplify solutions and processes and tell the story clearly to various international stakeholders;
  • You work with colleagues from the Global KYC Centre of Expertise to ensure all solutions and processes are compliant and fit-for-purpose;
  • You contribute to the ING One Agile Way of Working and safeguard the Orange Code;
  • You ensure compliance with ING’s policies and standards;
  • You stimulate cross-border interaction and alignment between people, Tribes, Squads, Chapters, FO organisations, Local KYC activities and Service organisations;
  • You give and ask for constructive feedback.

We are looking for:

An inspiring, energetic & approachable Product Owner, displaying the following behaviours:

  • A proactive, can-do, no surprises and positive mind-set;
  • Experience in the area(s) of Multidisciplinary complex deliveries with a track record of fast learning, preferably in the area of KYC, Client On boarding, Client Maintenance, AML or Compliance;
  • Experience and affinity with working together in IT and solution-build driven teams;
  • An ability to facilitate decision-making, driving complex design issues to a conclusion;
  • Strong organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organisation with multiple functional lines and one hierarchical line, dealing with multiple (sometimes conflicting) interests;
  • A strong focus on understanding the business requirements and supportive data to build the target operating model design in line with INGs ambitions;
  • The agility to adjust the approach if required;
  • The ability to work successfully in multiple countries and make sure these different cultures will work together as one team; taking into account different habits, beliefs, languages and time-zones, etc.;
  • The ability to display style flexibility to teams and adapt plan, approach and behaviour to the different needs, cultures and situations;
  • A strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.

Proven track record and technical skills:

  • Master or bachelor degree;
  • Minimum of 5 - 10 years working experience (depending on role specification and related seniority level);
  • A personality and the capabilities to optimally function within an Agile environment;
  • Natural Leader;
  • Pega background and/or workflow management tool;
  • Strong analytical skills;
  • Experience/affinity with innovation KYC and IT;
  • Experience in guiding and realising change;
  • Strong communicative, networking and influencing skills;
  • Proven experience in large consultancy initiatives with high impact;
  • Fluent in English speaking and writing.

For more information please contact Elwin Schotanus (elwin.schotanus@ing.com)

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: HBO/WO

Arbeidsvoorwaarden: Marktconform

Solliciteren

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