Product Area Lead Payments processing

ING

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

Arbeidsvoorwaarden: Marktconform

Solliciteren

ING is looking for a Global Product Area Lead Payment Processing

In 2018 the new top structure in the WB Agile Delivery Organisation is being introduced and we are looking for a business chapter lead to help us build and grow the new organisation.

Job description

The purpose of the Wholesale Banking (WB) Global Tribe Payments is to make our clients successful by offering them seamlessly integrated payment solutions. The Tribe has a profit & loss responsibility (optimal return for ING and society) for the payment product and services in scope. Main product groups are card services and payments services. The tribe defines and drives the strategy to be a truly leading and innovative Payments bank in Europe. We anticipate an open banking market and we enhance decision making based on data and smart analytics.

We have a global mandate to improve products, pricing, processes, documentation and tooling in a uniform way for our internationally operating clients. We are responsible for delivery of services towards our wholesale clients but also deliver services towards domestic banks and internal stakeholders.

The product area contains the responsibility for the SEPA, Instant Payments, International Payments and domestic payments. The Product Area Lead is a full-time job, with responsibility for part of a tribe's WHAT. You will steer your Product Area on delivering the purpose (the WHAT). Your purpose is to make our clients successful by offering seamlessly integrated payment solutions. You will work together with the squads’ Product Owners in the Product Area concerned, and may also be a delegated Asset Owner, with responsibility for risk and data.

You will share a responsibility to improve ING’s performance and identify opportunities to better serve and delight our customers. You will keep an eye on the long term perspective. You will translate our Think Forward strategy and changing customer behaviour into business outcomes and ensure you stay on track with the focus on the right priorities. You will proactively anticipate dependencies and collaboration across the entire organisation and with the parties that need to contribute to a specific implementation of your business area. You will report the future direction, required capacity and delivery of your business area to overall bank leadership via Quarterly Business Reviews.

As a Product Area Lead:

  • You are business owner of the payment solutions. As such you are responsible for designing, developing & operating the payments solutions for our clients that allows them to stay a step ahead in life and business;
  • You support the Tribe Lead in the responsibility to manage the overall P&L for the Payments Tribe
  • You will share the responsibility to provide a differentiating experience for ING’s customers for all payment related services (all customer journeys relating to paying and getting paid) at optimal value and profitability for ING.
  • Offering payment solutions by seamless integration into the value chain of our clients and by connecting it with other internal and external capabilities;
  • Ensure seamless customer experience in the full customer journey from pre sales to onboarding to in life.
  • Ensure our licence to operate by secure and flawless 24/7 operations while ensuring regulatory compliance;
  • Offering a differentiating customer experience by continuous innovations starting from client centricity;
  • Constant focus on cost efficiency in order to be able to compete in the market;
  • Team is responsible for the full payments value proposition for Wholesale clients and acts as a service provider for domestic banks, Financial Institutions and internal business lines for their payments value proposition towards their clients.
  • You strengthen the “ING way of working” while safeguarding the Orange Code as a role model.
  • You stimulate cross-border interaction between people, tribes, squads and chapters (within and outside your own Product Area).
  • Your primary responsibility is to facilitate, support and motivate the squads in your area
  • You determine – in consultation with the Tribe Lead – the team structure of your Product Area.
  • You effectively manage the transition of your Product Area Lead to the One Agile Way of Working within your domain.
  • You create – together with the Agile Coaches - high-performing teams and remove impediments.
  • You formulate a clear purpose for your Product Area based on the client and product strategy and (changing) market conditions and are responsible for delivering on the tribe purpose.
  • You are accountable for executing risk & control compliancy and mitigation of business and operational risks.
  • You ensure regulatory compliance across your entire Product Area.
  • You maintain contacts with internal and external stakeholders
  • You strive for open and transparent communication within your Product Area. You stimulate the interaction between people within and outside their own domain.
  • You are responsible for alignment with other Product Areas .
  • You play a crucial role in setting priorities on your Product Area.
  • You can are expected to represent ING at various industry forums and conferences (or delegate representation) and to meet clients, both to represent ING on their Product Area as well as collate relevant industry-related trends and information, to be used in the course of carrying out their role.

Your work environment

The Tribe Payments is part of the Wholesale Banking Transaction Services organisation. The product area lead is in a hierarchical reporting line to the Tribe Lead Payments within Transaction Services.

Your profile

An inspiring, approachable leader and pioneer of the cross-border culture, displaying the following behaviours:

  • An entrepreneur that combines client focus with delivery power
  • Ability to display style flexibility to teams and adapt plan, approach and behaviour to the different needs and situations
  • Strong organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an organisation
  • Ability to take responsibility, steer strategy and realisations based on facts and data; managerial courage to question and make decisions
  • Focus on delivery through collaboration, ability to bring people together to work towards the same purpose
  • Ability to empower teams to act autonomously, think out of the box and hold them accountable
  • Ability to simplify complexity and drive operational excellence
  • Ability to support yourself and other team members in development
  • Strong resilience; ability to navigate through ambiguity
  • Ability to make an impact through inspiring and energetic leadership that leads teams through change

Furthermore, you adhere to the ING values and it is evident for you that your behaviour is fully aligned with these values. You are also prepared to take the Banker's Oath. For more information, please visit http://www.ing.jobs/Netherlands/Why-ING/This-is-ING-too/ING-Values.htm

Skills required

Proven track record and technical skills:

  • Master’s degree
  • Proven track record in the payments domain
  • Proven experience or strong affinity with the ING Agile Way of Working is a plus
  • Proven track record in product, marketing and/or programme management
  • Sound experience in building strategic roadmaps
  • Expertise in driving and steering multidisciplinary teams
  • Proven experience in strategic projects with high impact
  • Excellent level of English

What we offer

  • 36/40 hours
  • Job scale 14

Interested?

Apply directly online, click on Apply for this job. For further inquiries, please contact Marco van Pesch HR NL WB. Please send your CV and motivation. We are looking forward to your application! For more information on vacancies please check www.ing.jobs/Nederland

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

Arbeidsvoorwaarden: Marktconform

Solliciteren

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