WPS – Feature engineer - Service Engineer

ING

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: HBO/WO

Arbeidsvoorwaarden: Marktconform

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Who are we looking for?

You are an energetic Feature Engineer with a passion for Workplace Services. In this role you will be working with an agile team (squad) among one of the areas within Global Workplace Services (WPS). You enjoy working in a multidisciplinary team and consider your own input/expertise important as well. Your primary drive and mission in the squad is to provide an excellent user-experience to your ING colleagues through quick delivery of secure workplace services. Solving and preventing escalations of complex IT incidents gives you energy.

As a Service Engineer you are a representative of Global Workplace Services in countries worldwide that consume our outsourced services. Your contacts can be both CIO’s as well as local IT managers. You work according to an Agile methodology (e.g. Scrum or Kanban) and you contribute actively to the design, realization and improvement of services for the global ING workplace.

What are you going to do?

  • Together with the squad you are responsible for the service meetings per ING Legal Entity, safeguarding that service delivery meets or even surpasses the stakeholder’s expectations.
  • You evaluate NPS measurements, steer and realize service improvements to enhance customer satisfaction and to improve the service.
  • You perform stakeholder management towards the SPOCs of ING Legal Entities and build enduring relationships. You report on the performance of service delivery and propagate functional knowledge about WPS services. You guide and encourage squad members, as well as staff of ING Legal Entities and our external supplier.
  • You work closely together with our suppliers and build a partnership with them regarding our outsourced services and in case of (high priority) escalations.
  • You are responsible for identifying, qualifying and reducing the risks in our services and focus on improving our IT security controls in cooperation with other WPS squads. You report on the follow-up to the SPOCs of the ING Legal Entities.

Knowledge and experience

  • You have in-depth knowledge in the field of Workplace Services and a strong affinity for IT infrastructure.
  • You follow the business developments within ING Legal Entities and translates strategic and tactical developments into practical solutions together with other WPS squads.
  • This knowledge enables you to support complex incidents and make recommendations about the optimal use of our WPS services to ING Legal Entities.
  • You have relevant experience in the outsourcing of services within a complex and international organization.
  • You have sufficient knowledge of IT risk to identify, qualify and reduce the various risks in the services to ensure that the organization can keep a firm grip on the risks and thus prevent or limit any damage to ING.
  • You work independently for ING Legal Entities and under supervision for more complex accounts.

Behaviours and competencies

  • You have a professional and intellectual IT ability at university level with a background in service management.
  • You are a driven IT professional with excellent analytical skills.
  • You have excellent social and communication skills and are able to represent the WPS-tribe in both Dutch and English.
  • You are ambitious about the goals of your squad and assume responsibility for outstanding performance of the WPS services.
  • You are Inspiring and energizing when talking to colleagues.
  • You are able to offer your expertise in IT solutions to CIO’s and IT Managers.
  • You are curious and seek for renovations and innovations in your area of interest.
  • You focus on teamwork and are able to step aside in favour of the best result: you help others to be successful.
  • You have the ability to learn recent contents quickly and transfer it to others.
  • You ask for active support and feedback, but also dare to give feedback as well.
  • You have a continuous improvement mind-set.

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: HBO/WO

Arbeidsvoorwaarden: Marktconform

Solliciteren

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