Tribe Support Symphony


Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: HBO/WO

Arbeidsvoorwaarden: Marktconform


Tribe support Symphony

Here at ING we are on our way to achieving ambitious plans and it's our people who will help us get there; who take it on, make it happen and are always a step ahead.

In line with this vision, we are looking for champions to deliver our strategy and redefine ING’s protection business making us the "go-to place for financial needs”.

The Vision

We believe in creating simple, personalised and transparent solutions that enable our customers to stay one step ahead in life and business. For protection this means stepping away from traditional insurance to predictive, personalised protection and services that match the life stage needs of our customers.

To digitally deliver this ING has entered into a Joint Venture with AXA. Together we will shape the market, building a scalable international platform that unifies multiple markets, creating one ecosystem of protection propositions and experiences across Life and Non-life products.

We aim to crack the market - insurance has a low trust level and only <0.1% of customers across Europe are served via digital bancassurance. Are you a dynamic talent ready to crack the market and deliver a greenfield business model with No.1 NPS service? If so, join our inspiring international agile team to create the future.

Your role in the team:

To manage the complex diary of the Symphony leadership, looking weeks ahead to make sure the team is prepared seamlessly in a variety of day-to-day activities, including meetings and business travel, while you always take into account quality, priority and time.

To inspire you for the road ahead – some of the challenges we face are:

  • Building a newly formed central Joint Venture that becomes one organization and delivers on the strategy to all international markets
  • Creating market disruption - through intuitive design that delivers PIRS (personal, instant, relative and seamless) processes for hyper customer centricity
  • Building an ecosystem of Living, Mobility, Wellness propositions and services that deliver forward looking protection, keeping ING customers one step ahead
  • Working agile – creating open workflows focused on impact and execution that drives customer satisfaction and commercial success
  • Translating our combined data into valuable business insights and international customer needs – to drive fast flow work models for central and BU’s to deliver on
  • Integrating into Business Units and on-boarding new ING entities
  • Aligning with HO’s whilst retaining a ‘greenfield’ approach to market

Your key responsibilities:

As Tribe support you are responsible for:

  • Organizing, preparing and scheduling meetings and managing the managers diaries
  • Assessing priority, sensitivity and purpose of meetings, travel requests and day-to-day activities
  • Recording, organizing and managing incoming and outgoing calls and written and electronic communications, using new media where appropriate
  • Responding to queries, arranging for the managers to respond to queries or forward queries to the appropriate person in the organization
  • Composing written messages based on specified guidelines. Checking text in terms of content, accuracy and consistency
  • Acting as the point of contact and maintain internal and external contacts
  • Providing organizational, logistical, general and technical support in relation to business travel, meetings, media, conferences, seminars, receptions and anniversaries
  • Operating a range of administrative systems (for example sickness and absence records)
  • Taking care of the administrative handling of new staff/transfers/leavers, claiming expenses, Ibuy and E-profit in accordance with existing compliance rules

We are looking for:

An experienced Personal Assistant who is flexible, pro-active and capable of working in a global, greenfield environment.

Proven track record and technical skills:

  • Requisite Education and Experience / Minimum Qualifications:
    • Bachelor (HBO)
    • 2-5 years’ work experience in a secretarial/supporting role
    • Knowledge of ING business lines, products and processes;
    • High level written and verbal communication skills in English and French
    • You master the most commonly used office programmes / applications like Outlook, Word, Excel, Power Point, Workday, IBuy, etc., and are willing to learn new ones when needed
  • You are proactive, resourceful and willing to go the extra mile
  • You have a great organizational skills and structured way of working
  • You are a natural in networking and communication skills holding a high cultural ease and sensitivity to working in a highly diverse environment
  • You are flexible and thrive in a high pace and constantly changing environment

Your work environment

You will be working in the central team of the joint venture - Symphony. You will work in close connection with an international network of experts and senior leaders in the Challengers & Growth Markets, and with other global Lead roles at Headquarters from both ING as well as AXA.

What we offer?

A huge challenge and great fun. This position does need your attention so full working week. The work location is Paris with regular travel across all BU’s.


You can apply for this position by submitting your English resume and letter of motivation to Suzanne Akten

We look forward to welcoming you to the team

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: HBO/WO

Arbeidsvoorwaarden: Marktconform


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