Transformation Assurance Manager C&G

ING

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

Arbeidsvoorwaarden: Marktconform

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ING is looking for...

a Transformation Assurance Manager

Organisational Context

With its “Think Forward” strategy, ING addresses significant changes impacting the banking industry; from changing customer expectations to FinTechs, regulatory requirements and digitalization. ING’s future aim is to be the next generation digital bank, offering a single digital platform and “ecosystem” where customers can find solutions to all of their financial and finance-related needs. This platform will provide a customer experience that is clear, convenient and consistent across borders, and will be open to selected third-party products and services. ING Group's Challenger & Growth (C&G) business line serves 25m customers in 10+ countries, and comprises ca. half of ING's assets and profits. To enable the execution of the ThinkForward strategy within C&G countries, ING has set up a C&G Chief Transformation Office (CTO).

The C&G CTO coordinates the design and deployment of ING’s global transformation across C&G countries, and supports the design and execution of C&G’s local strategies, optimising C&Gs change portfolio overall and balancing change roadmaps between functions and countries as required. The department works closely with ING’s Global Transformation Office (GTO), as well as all country executive teams, and representatives from all units and functions. Moreover, the C&G CTO integrates the Chief Operation Officer (COO) function and as such is responsible for continuous optimisation of operational performance across all C&G operations, and for end-to-end cost efficiency across all C&G banks.

The C&G CTO coordinates all local COOs and combined 6000+ staff in C&G countries. The Chief Transformation Office, together with ING GTO, is responsible for:

  • Design and execution of the bank-wide transformation strategy and target operating model, with focus on C&G countries
  • C&G-wide optimization of global and local change programs and budget
  • C&G-wide optimisation and coordination of global and country transformation roadmaps
  • Portfolio monitoring, tracking and reporting within C&G, and transformation communication and engagement of all parties involved/impacted The CTO coordinates all C&G COOs to achieve:
  • Continuous evaluation and optimisation of C&G’s operational performance and capabilities to achieve operational excellence C&G-wide
  • An integrated and optimised operational improvement roadmap within/across countries, leveraging best practice and global knowledge centres
  • A powerful Operations brand and community, across C&G countries

Key Responsibilities

  • As part of the CTO team you will be responsible for:
  • Be the day to day focus for the management of the transformation project
  • Co-ordinate/support the activities of the functional and country leads
  • Manage high-level project budgets and status
  • Manage stakeholders
  • Manage project issues, risks and key decisions
  • Facilitate the project / portfolio governance process and ensure the project team comply with the governance procedures – aligned with GTO
  • Report progress to the business according to standard reporting timelines
  • Facilitate global programme “on-boarding” and establish disciplined and accurate tracking of high-level programmes status, risks & issues, financial/non-financial KPIs, aligned with GTO and jointly with Head of Portfolio - ensuring plans, budgets, critical success factors, metrics and key milestones are identified for all projects and programmes within the portfolio
  • Proactively support country teams in optimising country change portfolios and roadmaps
  • Keep track of financials, KPIs and milestones in line with business cases.
  • Drive issue resolution where required to improve return on investment and executional certainty.
  • Guide change programmes through transformation process.
  • Ad hoc deep dives and assurance/analysis of global programmes/portfolios within C&G
  • Ensuring the delivery of new products, services and business capability from the projects is to appropriate levels of quality, on time and within budget, in accordance with the Project Plan & business outcomes.
  • Delivery or support for delivery of change projects, or work-streams/portfolios of smaller projects, within a major business change programme for C&G-wide programmes
  • Operate in accordance with the requirements of the Strategic Change Investment Committee and Global Transformation Office, and mandated Project Management Methods and Tools. Ensuring Quality Assurance and overall integrity of the project.
  • Maintain & optimise integrated roadmaps of global/local transformation & improvement projects, by country
  • Ensure monitoring of progress against all projects is timely and accurate and enables Sponsors and stakeholders have visibility and sufficient information to make the required decisions
  • Proactively engage with Directors and senior managers to identify opportunities for business improvements
  • Continuously manage interdependencies, impediments, risks – in alignment with GTO
  • Support quarterly QBR process / handshakes between global programmes + countries for C&G
  • Facilitate lessons learned and systematically facilitate x-country collaboration and acceleration
  • Support annual portfolio planning and tracking, for local and global change projects within C&G
  • Critical path analysis: identify C&G cross-portfolio risks, issues and dependencies and manage change holistically. Use judgment to determine when it is necessary to escalate through established escalation channels programmes and projects across countries and functions
  • Prepare and present cost-benefit analyses to support business case development and the implementation of projects
  • Provide advice and support to project partners on how project evidence and information has to be presented and reported. Drive PMO Quality assurance and up-skilling in C&G
  • Build strong and effective relationships with a number of stakeholders across the Bank with special focus on Project Managers, Business Partners within Technology & Change, colleagues in the Digital and Data departments, and Finance
  • Align the change leadership (sponsors, change agents and project/programme leadership) to the change.
  • Ensure standardised and relevant document templates are available from a central repository for both the PMO and business project team members
  • Ensure post project reviews are in place and include lessons learnt exercises which identify both positive and negative outcomes to be actioned
  • Ensures a clear and consistent approach is in place to manage risk with alignment to the Finance & Business risk registers and the Corporate risk register
  • Act as a role model in terms of both delivery and behaviour
  • Identify, propose and champion new and improved Change Management methods, tools and techniques
  • Keep up to date personally with latest thinking in relevant subjects/disciplines (i.e. conferences, courses, personal coaching, etc.)
  • Risk reduction
  • Value of incremental opportunities identified
  • Ability to meet cost, time and quality/KPI objectives when delivering projects
  • Whole solution milestones delivered against plan
  • Production of consistent project artefacts such as project plans, status reporting and financial reporting
  • Feedback on support provided and improved stakeholder perception in regards to CTO services and value to the business

Required experience

  • 3-5 years in a project/programme and change management role
  • Proven successful track record for planning, executing, controlling and closing projects and the ability to manage multiple projects simultaneously with minimal supervision across a range of projects, including those with a digital/IT focus and commercial management components.
  • Clear evidence of strong leadership, people and stakeholder management skills.
  • Experienced in managing virtual teams in a project scenario in global, complex matrix organizations.
  • High degree of organisational awareness (how to get things done in this organisation).
  • You will be experienced using both waterfall and agile project methodologies
  • Experience of Programme and project level financial management
  • Ideally has implemented change in a global context acquiring international experience on how change is designed and delivered across countries and geographies (sensitive to cultural differences).
  • Ability to flex style to meet the needs/expectations of very different cultures within the organisation
  • Consulting and/or finance background desirable
  • Experience in financial services desirable – good knowledge of complex Financial Services environments
  • Experience in operations or IT strongly desirable
  • Skilled in process analysis, mapping and design.
  • An understanding of technical designs processes to support the delivery of IT solutions desirable.
  • Certifications in any of the following are highly desirable: Programme and Project Support Office (BCS Professional Certification (formerly ISEB) PPSO); Portfolio, Programme and Project Offices (APMG - P30®); Managing Successful Programmes (MSP™); Management of Risk (M_o_R®); Management of Value (MoV®))Portfolio, Programme and Project Management Maturity Model (P3M3®), or other PMO qualification
  • Degree/MBA qualified is desirable
  • Very strong Excel and Powerpoint skills
  • Excellent written & spoken English essential. Multiple languages preferred

Compentencies

  • Strong leadership skills to lead and motivate a high performing, empowered, focused and fulfilled team
  • An excellent communicator, building relationships within the project / portfolio team as with our many internal stakeholders
  • Experienced in project management in a business transformation environment with an awareness of operations and/or IT development
  • Influencing skills, to work collaboratively across different functions to deliver the right outcomes to the business and to hold people to account within the project structure
  • Be of graduate calibre with strong business focus and planning skills with a passion for customer service
  • Key competencies: acting for the customer, strategic thinking, collaborative working, engaging, coaching and developing others, effective planning, leadership
  • Highly motivated self-starter able to work with minimal supervision and direction
  • Highly skilled in the use of data analysis and strong analytical (quantitative/ qualitative) skills
  • Excellent attention to detail, both written and numerical, and commitment to quality
  • Ability to manage a range of projects types and complex business initiatives and change programmes
  • Understanding of performance management frameworks (e.g. balanced scorecard) and tools in the delivery of business objectives
  • Virtual team management experience with the ability to manage and motive virtual or matrix project teams
  • Experience across multiple delivery methodologies, ideally including Agile
  • Excellent communication skills - ability to present quantitative and qualitative formal / informal findings in a clearly defined and persuasive manner
  • Delivery / result oriented, ability to function effectively individually as well as in a team
  • Ability to juggle different projects/priorities and deliver high quality outcomes under pressure
  • Emotional resilience and confidence: adapts easily to new environments; remains calm, and continues to perform under pressure; talks openly and honestly; gives and acts on constructive feedback
  • Advocate of change, with a broad set of influencing techniques and facilitation skills
  • Open-minded and ‘can-do’ attitude which encourages innovation, embraces change and displays resilience against adversity
  • Visible, approachable, accountable and available
  • Inspire and empower other people by demonstrating trust, openly valuing their expertise and clearly stating your expectations

Key Developments

  • The challenge in this role is navigating and influencing the matrix, finding the right balance between our global strategy and local plans. The ability to effectively manage senior stakeholders (Business Portfolio managers, CEOs and Heads of Global Functions e.g. HR, Finance etc.) and create consensus while driving the change.
  • Ability to gain people’s commitment and achieve good cooperation between teams is crucial for the success of this position.

Interested?

Please click on Apply and upload your CV & Motivation.

For inquiries please contact Anna Kocon at anna.kocon@ing.com

We are looking forward to your application.

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

Arbeidsvoorwaarden: Marktconform

Solliciteren

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