Senior Customer Journey Expert for the Global IT Learning Area

ING

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

Arbeidsvoorwaarden: Marktconform

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We are looking for an enthusiastic customer journey expert with an innovative vision on corporate learning and a great deal of realization power to strengthen the Global IT Learning Area in realizing always-on learning experience. Do you understand what, where and how your IT colleagues want to learn? How they want to develop into expert professionals? Do you have marketing skills and do you understand the essence of design thinking? Then you are the Customer Journey Expert that we are looking for.

What are you going to do?

  • You (co) develop and communicate the product vision and design and implement the roadmap.
  • You create and implement an innovative always-on learning proposition for ING colleagues who work in ING's IT organization. Mobile, easy and personal are essential in the learning ecosystem.
  • You realize superior (digital) learning experiences in the learning ecosystem. The starting point here is that your IT Tech colleagues will be able to create their optimal learning experience.
  • You manage the Product Backlog at the level of User Stories, derived from Features and thereby answer the questions to add details to the requirements.
  • You motivate your squad to continually improve the learning experiences of engineers.
  • You maximize the IT learning experience by prioritizing the Product Backlog. You take into account the requirements of all stakeholders when setting priorities. You determine by means of data analysis, prototyping, feedback from learners and minimal viable products, which proposition adds the most value.
  • You actively monitor the market developments in the field of corporate learning, learning methods and available tooling; you anticipate opportunities (and threats) to take IT learning experiences to a higher level.
  • You participate in relevant events in the field of IT innovation (eg Building Block Conference, PegaWorld).
  • You are responsible for the Marketing and Productization activities around the learning ecosystem and the preparation and implementation of the communication strategy.
  • You are responsible for stakeholder management towards senior management (IT Learning Area vision in line with ING Strategy).
  • You maintain global ING contacts, external contacts and contacts with other ING Academies
  • You give (unsolicited) advice about new tools, applications, outcomes of data analyzes to arrive at an even more successful learning experience for ING colleagues working in the IT organization.

What do we expect from you?

  • You are an innovator, a strong communicator and energetic
  • You are analytically strong with a creative brain
  • You have strong realization power, are confident, persistent and take initiative
  • You know what the trends are in corporate learning and how these can be applied within ING
  • You have knowledge of the Global IT population within ING and their learning needs
  • You have experience with ING’s agile way of working
  • You have affinity with IT; you understand what your IT colleagues do and you are aware of the most important developments in IT
  • You have experience as Product Owner and as Scrum master
  • You are experienced in giving positive critical, constructive feedback
  • You have experience with and knowledge of content marketing and the use of social media
  • You are open to travel in connection with the distributed composition of the team (the Netherlands and Romania) and the global footprint.

Who are we looking for?

You are a leader and like to work in a multidisciplinary and co-located team. You have a curious attitude and the drive to improve things every day. The customer is your primary driver where you decide on the basis of data. You have an agile mentality and you are a team player.

If this sounds like you then please submit your CV plus motivation, thank you.

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

Arbeidsvoorwaarden: Marktconform

Solliciteren

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