Customer Journey Expert for the Global IT Learning Area

ING

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

Arbeidsvoorwaarden: Marktconform

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We are looking for an enthusiastic customer journey expert with great knowledge of the trends and relevant players in the Corporate Learning market to strengthen the Global IT Learning Area in realizing an always-on learning experience. Networking is in your genes and you can easily make contact. Do you understand what, where and how your IT colleagues want to learn? How they want to develop into expert professionals? Do you have marketing skills and do you understand the essence of design thinking? Then you are the Customer Journey Expert we are looking for.

What are you going to do?

You contribute to the realization of superior (digital) learning experiences in the learning ecosystem. The starting point here is that your IT Tech colleagues themselves will be able to create their optimal learning experience.

  • You maintain the external relations and contracts, build a strong relationship with partners who offer learning content in all kinds of forms. You work closely with Procurement in this.
  • You monitor and evaluate the performance of players in the external market, the products, services etc. and adjusts / changes direction when necessary.
  • You realize and maintain successful feedback loops to bring about improvements in the offerings of our partners.
  • You actively monitor the market developments in the field of corporate learning, learning methods and available
  • tooling; you anticipate opportunities (and threats) to take IT learning experiences to the next level.
  • You pay a lot of attention to stakeholder management within ING with potential users of external content. You are able to act as 'broker', facilitator and 'connector'.
  • You implement and embed purchased (software) licenses.
  • You work with Finance for budgeting and recharging purchases.
  • You coordinate the 'in-house' customized training courses.
  • You connect ING Techies to external IT events and promote the participation of ING Techies in external events.
  • You attend relevant events in the field of IT innovation (e.g. Building Block Conference, PegaWorld).
  • You contribute to the Marketing and Productization activities around the learning ecosystem and the preparation and implementation of the communication strategy.

The team in which you are going to work

Working for the Global IT Learning Area department means that you will work in a team that is in development. You are one of the leading innovators who will contribute to realizing an always-on learning experience and to a high-impact learning organization for our IT Techies.

What do we expect from you?

  • Level of education: bachelor/master degree
  • You are an innovator, a strong communicator and energetic
  • Networking is in your genes and you easily make contact
  • You are analytically strong with a creative brain
  • You have strong realization power, are confident, persistent and take initiative
  • You have knowledge of the ING Policies in the field of Vendor Management and you have knowledge of contract management
  • You have a great deal of knowledge of trends in Corporate Learning and know the players in the corporate learning market
  • You have knowledge of the Global IT population within ING and their learning needs
  • You have experience with ING’s agile way of working
  • You have affinity with IT; you understand what your IT colleagues do and you are aware of the most important developments in IT
  • You have experience as a Scrummaster
  • You have experience with and knowledge of content marketing and the use of social media
  • You are open to travel in connection with the distributed composition of the team (the Netherlands and Romania) and the global footprint.

Who are we looking for?

You are a strong communicator and confident. You like to work in a multidisciplinary and co-located team. You have a curious attitude and the drive to improve things every day. Networking and the customer are your primary drivers and you take decisions on the basis of data. You have an agile mentality and you are a team player.

If this sounds like you then please submit your CV plus motivation, thank you.

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

Arbeidsvoorwaarden: Marktconform

Solliciteren

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